Shipping policy

At Charm Vault, we work to process and ship orders as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Time

Standard shipping within the United States typically takes approximately 5–10 business days after the order has been processed.

Delivery times may vary depending on the destination, carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Costs

Standard shipping is currently available at no additional cost for eligible orders within the United States.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Order Tracking

When tracking information is available, it will be provided by email after your order has shipped.

Please allow some time for tracking information to update after the package has been handed over to the carrier.

Delivery Issues

If your order has not arrived within the expected delivery timeframe, please contact us with your order number so we can assist you.

If a package is marked as delivered but you cannot locate it, we recommend checking with household members, neighbors, and your local delivery carrier before contacting us.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order. Charm Vault is not responsible for delays or delivery issues caused by an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to assist before the order is shipped.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team through the contact information provided on our website.