Refund policy

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Return

Policy

At Charm Vault, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.

Eligibility for Returns

To be eligible for a return, the item must:

Be unused and in its original condition
Be returned with the original packaging, when applicable
Not show signs of wear, damage, or use

Some items may not be eligible for return due to their nature or condition. If an item is not eligible for return, this will be indicated on the product page.

How to Request a Return

Please contact us within 30 days of receiving your order and provide your order number and the reason for the return.

We will provide you with instructions on how to return the item. Please do not send an item back without contacting us first.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or the wrong item was sent.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can assist you.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow your payment provider additional time to process and post the refund to your account.

Original shipping charges, if any, may not be refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and, when applicable, photos of the item and packaging so we can review the issue and provide the appropriate resolution.